The assessment covers six areas
Calling platform fit
A recommendation on Cisco Unified Communications Manager or Webex Calling, based on on-site control, scaling, call routing and cloud hosting.
Contact centre
The contact centre platform, where agents can work from, AI features, reporting, customer channels and integration with Webex or Microsoft Teams.
Conferencing
Meeting rooms that join Webex, Microsoft Teams and Zoom, AI camera and audio features, room age and meeting reliability.
Collaboration devices
Desk phones, headsets and personal video devices, their integration with the main platform, AI features and central management.
Hybrid work
Whether remote, hybrid and in-office staff have the same tools and can collaborate in real time from any location.
Smart workspaces
Room booking, workspace utilisation and environmental data such as air quality, temperature and occupancy.
Built by IPTel engineers
The questions reflect what IPTel engineers check when they review how an organisation handles calls, runs meetings and supports hybrid work.
The report shows where the collaboration environment is strong, where it lags and what to do next, with a recommendation on the calling platform. IPTel is a Cisco Preferred Partner in Networking, Security, and Cloud and AI, and runs a 24/7 Network Operations Centre staffed by Australian engineers.
