The assessment covers eight areas
Business criticality
How many hours the network must run and what an outage costs. This decides the hours of cover the service needs.
Monitoring and incident response
Who finds a fault, who responds, and whether root causes are removed.
Change and configuration
How changes are approved and recorded, and whether configurations can be restored.
Lifecycle and patching
End-of-support exposure, time from vendor advisory to patched device, and licence renewals.
Network security operations
Firewall rule hygiene, control over what connects, and how fast a compromised device is isolated.
Governance and reporting
Compliance obligations, open audit findings and what executives see.
Capacity and resilience
Failover testing and early warning of capacity problems.
Knowledge and key-person risk
Documentation, roadmap and dependence on one or two people.
Built on how IPTel runs managed networks
The questions cover the areas IPTel reviews before scoping a managed service: who responds to faults, how changes and patching are handled, where knowledge sits and what the network costs the business when it fails.
The report matches the answers to one of four IPTel service tiers, from Enablement to Critical, and explains how the co-managed model works. The organisation keeps full administrative access and sees the same live Highlight dashboards as the IPTel Network Operations Centre. IPTel is an audited Cisco Powered Managed Services provider.
